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Returns Policy

Unwanted Goods

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 30 days of delivery. Any item must be returned unused in their original packaging along with the original packing note and copy invoice (as proof of purchase). If you choose to return an item by post you will need to cover the cost of postage, however if you are returning a faulty item your postage cost will be refunded once we have received back and checked the fault.

Faulty Goods

Current consumer protection legislation states that items must be as described, fit for purpose and of satisfactory quality. If you purchase a product online which is found to be faulty within 30 days then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Ways to Return your Items

At weloveyourcar.com, we hope that you are happy with your purchase. If you have any questions about any items please contact us and we will be happy to help.

If you need to return an item we will happily to offer a refund as long as this is within 30 days of delivery, in its original packaging and you have proof of purchase.

Please return your item(s) to:

We love your car
Unit 50
Leyton Industrial Village
Argall Avenue
E10 7QP

 

To return an item by post fill in a return note included with your order or print off a new one.

If you have lost your returns note all the information you need to fill in the returns form can be found in your invoice

Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as weloveyourcar.com cannot be held responsible for any damage during posting.

Attach the return address label included with your delivery.

Make sure you take your parcel to your local Post Office in enough time for it to get to us within 30 days of you receiving your order.

Please note returns made by post are at the customers' own expense.

We recommend using a trackable service and obtaining proof of postage.

Please keep your proof of postage until we have confirmed your refund has been processed.

For larger products we offer a courier collection service.

A £9 charge applies for this service.

To request this service, please email Customer Services customerservices@weloveyourcar.com

Please note the following:

Collections require a minimum of three working days' notice.

We will need to someone to be available and to sign at the time of collection.

Collections can only be made Monday - Friday (excl. Bank Holidays).

Collection will take place between 9am and 6pm. (exact times cannot be given).

Please re-pack the item(s) securely for courier transport.

We will aim to refund you as soon as possible, but will refund your account within 30 days.

For faulty items, we will examine them or we may have to return them to the manufacturer for examination. Where applicable a refund will be provided to your account within 30 days.

This does not affect your statutory rights.